Refund & Cancellation Policy

01Scope

This policy covers paid content services engaged from POSH-INTENT, and forms part of our Terms & Conditions.

02Cooling-off period

You may cancel within 48 hours of paying a deposit and receive a full refund, provided we have not yet started production work on your project. If we did start at your request inside that window, we refund the deposit less the work already done.

If you are a consumer in the UK or EEA buying a service remotely, you have a statutory 14-day right to cancel. That right still applies and is not reduced by anything in this policy. Where you asked us to begin inside those 14 days, we may charge for what we delivered before you cancelled.

03Cancelling after work has begun

Content production books out studio time, so cancellation is priced by stage:

Retainers and monthly packages can be cancelled with 30 days’ written notice. The current month is not refundable, and you keep everything delivered in it.

04If the work is not right

We would rather fix it than refund it. If a deliverable does not match the agreed brief, tell us within 7 days of delivery and we will correct it at no charge — using the revision rounds in your proposal, and adding more if the fault is ours.

If after a reasonable attempt we still cannot deliver what the proposal described, we refund the portion of the fee for the deliverable that failed.

Please note that subjective dissatisfaction with creative direction that matched the approved brief is not a defect, and neither is under-performance of published content — see Results are not guaranteed.

05If we cancel

If we cannot complete your project — capacity, illness, or because continuing would mean breaking the law or a platform’s rules — we refund everything paid for work not yet delivered, and hand over what we have completed.

06How to request a refund

1. Email bhupesh@poshintent.com with the subject line Refund request.
2. Include your invoice number, the project name, and what went wrong.
3. We acknowledge within 3 working days and decide within 10 working days.
4. Approved refunds are sent to the original payment method within 7–14 working days. Your bank may take longer to show it.

Bank transfer fees and currency conversion losses are not refundable. We refund the amount we received, not the amount you sent.

07Chargebacks

Please talk to us before raising a chargeback — almost everything is resolved faster by email. Raising a chargeback while a project is live entitles us to suspend delivery and to withhold the licence to any work already supplied until the matter is settled.

08Complaints

If you are unhappy with a refund decision, write to our Grievance Officer at bhupesh@poshintent.com. Indian consumers retain every right available under the Consumer Protection Act, 2019, including approaching the relevant Consumer Disputes Redressal Commission. Nothing in this policy removes a right the law gives you.